Please review the General Terms and Conditions of Online Purchase that govern the offer and purchase of products through our online store.
By using this website and making any purchase you are bound by these General Terms and Conditions of Purchase, so we recommend that you read them carefully. If you do not agree with them, you must refrain from making any purchase of products on this page.
1. LEGAL INFORMATION AND ACCEPTANCE OF THE GENERAL CONDITIONS OF PURCHASE.
1.1 Identification of the service provider.
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the identifying data of the owner of http://www.bodegas-lozano.com/ are:
JUAN RAMON LOZANO, S.A.U
Avda. Reyes Católicos, 156 Villarrobledo, 02600 ALBACETE
Tax ID: A02031664
Registration data in the Mercantile Registry of Albacete, Volume 244, Folio 161, Section, Sheet AB-160, First registration.
For any questions or inquiries, you may contact us through the following contact methods:
Telephone: 967141907
e-mail: info@bodegas-lozano.com
1.2 Description.
JUAN RAMON LOZANO, S.A.U through these General Terms and Conditions of Purchase offers its users and visitors the possibility of making online purchases of the products and services offered, as well as establishing communication with the user.
JUAN RAMON LOZANO, S.A.U will develop its e-commerce activity as a virtual store through the website http://www.bodegas-lozano.com/.
JUAN RAMON LOZANO, S.A.U may alter at any time and without prior notice, the design, presentation, and/or configuration of the Website, as well as some or all of the services.
1.3.- Acceptance of the particular conditions of purchase.
Access to and use of the service at http://www.bodegas-lozano.com/ implies on the part of the User the full and unreserved acceptance of all the conditions set forth in these General Terms and Conditions of Purchase. Likewise, JUAN RAMON LOZANO, S.A.U reserves in any case the unilateral right to modify these General Terms and Conditions.
Any order placed with JUAN RAMON LOZANO, S.A.U necessarily implies, as an essential, determining, and indispensable condition, the unreserved acceptance by the customer of the General Terms and Conditions of Purchase of its products, in force on the day the corresponding order is placed. Furthermore, the customer acknowledges that acceptance of these General Terms and Conditions of Purchase will imply their application to the order to which they refer, as well as to any subsequent order, except in those cases where new conditions are brought to their attention by JUAN RAMON LOZANO, S.A.U.
The fact that JUAN RAMON LOZANO, S.A.U does not resort at any given time to any of these conditions cannot be interpreted as, nor will it be equivalent to, waiving recourse to them in the past or future.
2.- ONLINE PURCHASE PROCESS.
2.1.- Our products, how to find them?
JUAN RAMON LOZANO, S.A.U, in addition to having physical stores, makes available to you a virtual store that offers all types of products and services organized into families, to make it easier for you to find them.
From the home page you can access all levels of product families. You can also find products at JUAN RAMON LOZANO, S.A.U through the search engine, where you only have to enter a keyword (which can be the product name, characteristics, or even incomplete words) and click the search button.
2.2.- Product categories/families:
All products have a detailed sheet, which includes a photograph, name, description, and price including taxes. The prices shown on the product sheets constitute an invitation for the customer to make an order proposal; therefore, if there is an error in them, JUAN RAMON LOZANO, S.A.U will inform the customer of such circumstance and will not process the order.
Once the products have been selected, they will be added to the Shopping Cart, where at any time the user may add or remove products. Once the product selection process is complete, or directly through the “BUY” button, the visitor may finish the product selection process and proceed to payment.
2.3.- Shopping at http://www.bodegas-lozano.com/.
To be able to shop, the user may register on our e-commerce platform, registering through a user registration form, or without previously registering on it, as a guest.
To place an order through our e-commerce platform, regardless of whether you register, the User must complete our form, providing us with the following data:
In addition, the registered user may receive information about offers and promotions if desired, and check the processing status of their orders. Their customer file will record their personal data, so it will not be necessary to fill them in again on subsequent purchases. For more information on the processing and storage of your personal data, please consult our Privacy Policy.
2.4. Product availability.
The selection of products offered through JUAN RAMON LOZANO, S.A.U is valid as long as the products are visible on the website. As this is electronic commerce, stock is updated online, so it could happen, occasionally, that during the purchase process stock runs out, and therefore the initiated sale cannot continue.
The availability status is indicated on each product sheet:
To these availability periods must be added the time it takes our transport operator [include carrier name] to deliver the goods. These periods are calculated on working days (Monday to Friday, both inclusive) since JUAN RAMON LOZANO, S.A.U does not make shipments on holidays, Saturdays, or Sundays.
The indicated shipping times are indicative. In the event of any stock shortage or temporary unavailability of an item, JUAN RAMON LOZANO, S.A.U will contact the customer to inform them immediately and give them a new delivery date or, if it is not possible to serve that product, proceed with its cancellation.
In any case, a delay in delivery with respect to the indicated periods will not entitle the customer to demand any compensation.
2.5.- How is the order processed?
The purchase of products must be made by activating the “BUY” button that appears at the bottom of the purchase request page, and expresses total acceptance of each and every one of these Terms and Conditions of Purchase, as shown at http://www.bodegas-lozano.com/, prior to the purchase of the products.
When we click on the process order button (after having selected the products and quantities), the registered user must enter their username and password data, accessing directly to a personalized purchase panel, where they can modify their shipping address data and select the different types of shipping and payment methods; in the case of purchase as a guest, personal data will be requested for order processing and delivery.
2.6.- Prices.
The prices applicable to each product, which include VAT, are those indicated on the product sheet. During the purchase process, the amount corresponding to the tax charge according to the current rate at any given time and applicable to the products and/or services marketed will appear itemized, as well as the corresponding shipping costs itemized before order confirmation.
Offers will be duly marked and identified as such, appropriately indicating the previous price and the offer price.
JUAN RAMON LOZANO, S.A.U reserves the right to make, at any time and without prior notice, any modifications it deems appropriate, and may update products and services daily according to the market.
The corresponding shipping costs are always indicated in the order.
For shipments made to countries not belonging to the European Union, JUAN RAMON LOZANO, S.A.U will not assume the costs corresponding to taxes and customs duties specific to each country.
In the event of a price variation, JUAN RAMON LOZANO, S.A.U will communicate the variation to the customer by email and the customer may choose to cancel their order without any additional cost being charged.
2.7.- Payment methods.
JUAN RAMON LOZANO, S.A.U offers various payment methods so that the customer can choose the one that is most convenient or best suits their needs:
If this is the method selected by the user for payment, a secure connection is established, through SSL[1], where you must confirm payment and enter banking details directly. This page is not controlled by JUAN RAMON LOZANO, S.A.U, but is an external payment gateway, so JUAN RAMON LOZANO, S.A.U does not have access to your banking details nor does it store them.
Delivery times begin to count from this date. To process the order as soon as possible, it is necessary that the order number appears in the transfer reference. The Company will not be responsible for delays caused by this reason.
To make the disbursement through this form of payment there are two options to choose from:
· Albeso, whereby the order will arrive within 24/48 hours. The transport service will bring the shipment to the address provided, and you will pay the amount to the delivery person there. For this it will be essential that you provide us with your contact telephone number. Shipping costs through this option (up to 10 kg weight) will be €7.94.
Specific conditions for this payment system. If the cash on delivery payment method is chosen, in addition to the product price, the surcharge stated above of €7.94 must be paid, as a transport tax.
2.8.- Non-payment.
Upon the agreed maturity date for shipment, in case of total or partial non-payment by the customer, JUAN RAMON LOZANO, S.A.U may suspend or cancel any shipment, without incurring liability for any damages or losses, including loss of profit, or damages for delay or loss of production caused to the customer. The aforementioned power of JUAN RAMON LOZANO, S.A.U shall in no case release the customer from their contractual obligations regarding payments owed and receipt of products.
2.9.- Invoicing.
JUAN RAMON LOZANO, S.A.U will be obliged to issue an invoice to those customers who request it. Said invoice will include the concept and detail of the amounts received for the shipment of the requested orders.
2.10.- Transport and shipping costs.
Shipping and/or handling costs are not included in the price and will be shown to the customer before completing their purchase, depending on the shipping address of each order.
For orders over €50, shipping costs will be FREE. For all other situations, shipping costs include several flat rates:
JUAN RAMON LOZANO, S.A.U is not responsible for any delay caused in transport by:
If the customer does not notice external breakage in the package when receiving it, but upon opening it observes damage caused by transport, they must notify the transport company within 24 hours to record it and contact JUAN RAMON LOZANO, S.A.U. Otherwise, it will be understood that the product has been accepted in conformity. Once the aforementioned period has elapsed, the transport company considers that the shipped goods are in perfect condition and is not responsible for possible defects.
2.11.- Product delivery.
Products will be sent to the shipping address that the customer has indicated in the order. In the case of placing an order for several items with different availabilities, the shipping period will take into account the longest expected delivery. The courier does not make deliveries on Saturdays, Sundays, or holidays.
It is not possible to arrange delivery times. The delivery period will be 2 – 3 working days after placing the order for products available for immediate shipment and 3 – 7 working days for products not available for immediate shipment.
In exceptional cases, JUAN RAMON LOZANO, S.A.U reserves the right to split the order, sending available items and leaving items not available pending a second shipment. JUAN RAMON LOZANO, S.A.U will not send any product until its Administration Department has verified that payment has been made.
In the event that the customer detects any problem at the time of delivery of their order (damaged packaging, defective, missing, or damaged products), they must indicate it in writing on the carrier’s delivery note, and notify JUAN RAMON LOZANO, S.A.U through email info@bodegas-lozano.com within 24 hours following receipt of the order.
No return of damaged items will be accepted, nor claims for missing items, if it has not been communicated within the established period. All this without prejudice to the warranty right for products not conforming to the contract that assists every consumer, in accordance with current regulations.
If the customer does not receive the order, they may contact JUAN RAMON LOZANO, S.A.U through telephone (+34) 967 14 19 07 or email address info@bodegas-lozano.com
3. ORDER EXCHANGE, CANCELLATION, AND RETURN.
3.1.- Exchange.
The customer may change an order if it has not yet been dispatched. For any change, they must notify us as soon as possible via email info@bodegas-lozano.com, indicating the desired changes.
These changes are not permitted by the customer when the product is made to measure, personalized, or following their instructions.
3.2.- Cancellation.
Orders may be canceled in whole or in part up to 72 hours before the agreed reception date. For any order cancellation, you must notify us as soon as possible via email info@bodegas-lozano.com
If the cancellation is made within the aforementioned period, no penalty will be applied to the customer. If the cancellation is made after the agreed 72-hour period prior to delivery, the customer may not cancel the order or, where applicable, must pay a surcharge for late cancellation in the amount of €7.94.
If an order is cancelled once it has already been confirmed and dispatched, the customer must bear the transport and processing costs incurred.
Cancellation of orders placed by the customer is not permitted when the product is made to measure, personalised, or produced according to the customer’s instructions.
As a result of a cancellation with the right to a refund, the purchase amount will be refunded using the same payment method used for the initial transaction, unless expressly agreed otherwise.
For credit cards, the amount will be refunded at the end of the monthly billing period. The exact refund date depends on the credit card agreement between the bank and the customer. Refunds by bank transfer will be made within the following seven business days or, where applicable, in accordance with the terms stipulated by the relevant bank.
Any difference in amount between the original order and the modified order will be processed in accordance with the procedure applicable to the chosen payment method. Return and reshipping costs will not be borne by JUAN RAMON LOZANO, S.A.U.
JUAN RAMON LOZANO, S.A.U may not substitute a product or product model without prior consultation with the customer. If, for reasons beyond JUAN RAMON LOZANO, S.A.U’s control, it is not possible to fulfil the order, the customer will be offered the option to replace it with a substitute product of similar characteristics, and the customer will be granted the right to cancel the order.
3.3.- Return of orders.
Orders may be returned within 14 days from the date of purchase, and for this, the Customer must contact JUAN RAMON LOZANO, S.A.U via email info@bodegas-lozano.com
Conditions for returns.
The following shall be grounds for returning products:
Once the goods have been received at our warehouses and it has been verified that the item meets the required return conditions, we will refund the purchase amount using the same payment method used.
3.4.- Cancellation of visits, experiences and tastings.
As a general rule, cancellations must be notified at least 48 hours before the scheduled date of the activity. Cancellations within this period incur no charges. If you cancel after this period or do not attend on the day of the activity, the winery will consider the visit as completed and the amount paid will not be refunded.
4.- RIGHT OF WITHDRAWAL.
The customer has the right to withdraw from the purchase within 14 calendar days without justification, for all orders that have not been custom-made or made according to the customer’s instructions. To do this, they must call (+34) 967 14 19 07.
The withdrawal period will expire 14 calendar days, starting from the day on which the customer or a third party indicated by them, other than the carrier, received the order.
4.1.- Products not subject to the right of withdrawal.
In the case of made-to-measure orders or orders made under the customer’s instructions, section c) of Article 103 of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, shall apply, which provides as follows:
“The right of withdrawal shall not apply to contracts relating to:
c) The supply of goods manufactured according to the consumer’s specifications or clearly personalized.”
Therefore, in the case of made-to-measure and/or personalised products according to the customer’s instructions, the customer may not exercise the right of withdrawal.
4.2.- How to exercise the right of withdrawal.
To exercise the right of withdrawal, you must send the withdrawal form, available in this section, to JUAN RAMON LOZANO, S.A.U by any of the following means:
To meet the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the relevant period expires.
In the event of withdrawal, all payments received will be refunded. However, the customer must bear the direct cost of returning the goods.
Payment will be made without undue delay and, in any event, no later than 14 calendar days from the date on which the customer informs us of the withdrawal. The refund will be made using the same payment method used for the initial transaction, unless expressly agreed otherwise; in any case, the customer will not incur any fees as a result of the refund.
5.- WARRANTIES.
All products have a two-year warranty from the delivery date; however, it does not cover defects caused by negligence, impacts, improper use, or improper handling. In addition, the warranty will be void if the purchase invoice is not available.
Unless proven otherwise, any lack of conformity that becomes apparent within six months of delivery of the product shall be presumed to have existed at the time of delivery, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
The warranty will be void under the following circumstances:
6.- CUSTOMER RESPONSIBILITY.
The customer undertakes to make lawful use of the Services, without contravening applicable legislation or infringing the rights and interests of third parties.
The customer guarantees the truthfulness and accuracy of the data provided when completing the contracting forms, avoiding causing harm to JUAN RAMON LOZANO, S.A.U as a result of any inaccuracies.
They also undertake to enable delivery of the requested order by providing a delivery address where the requested order can be received during normal goods delivery hours (Monday to Friday from 10:00 to 13:30 and from 16:00 to 19:00).
Failure to comply with any of these General Terms and Conditions of Contracting may result in the annulment or cancellation of orders by JUAN RAMON LOZANO, S.A.U without prior notice to the customer and without giving rise to any right to compensation.
If the shipment is refused by the customer, JUAN RAMON LOZANO, S.A.U will not refund the shipping costs, which shall be borne by the customer.
7.- TECHNICAL SUPPORT AND CUSTOMER SERVICE.
If you have any problems, please contact us to resolve them at the following email address: info@bodegas-lozano.com and/or Customer Service Phone (+34) 967 14 19 07
8.- PERSONAL DATA AND COMMERCIAL COMMUNICATIONS.
We remind you that JUAN RAMON LOZANO, S.A.U complies with current data protection regulations, and in accordance with Organic Law 3/2018 of 5 December and EU Regulation 679/2016 (General Data Protection Regulation), we inform you about the processing of personal data that we carry out.
8.1.- Who is responsible for your data?
The data controller for the data you provide to us as a result of purchasing a product or completing a form is:
JUAN RAMON LOZANO, S.A.U
Address: Avda. Reyes Católicos, 156 Villarrobledo, 02600 ALBACETE
8.2.- What data do we process?
Depending on the products and services you wish to use at any given time, we will need to process personal data such as:
In our forms you will find that we request necessary data, marked with an asterisk, which we need in order to provide you with the service; if you do not provide such data, you may not be able to complete your registration or continue with the purchase process.
8.3.- For what purpose do we process your data?
Depending on how you interact with us, we will process your data for the following purposes:
| Purpose | Description |
| User Registration | The basis that legitimizes the processing is your initial consent at the time of user registration, being subsequently processed for the execution of the terms that regulate the use of http://www.bodegas-lozano.com/. |
| For the development and performance of the sales contract | Manage the purchase process you carry out on http://www.bodegas-lozano.com/. Manage the collection for products, regardless of the selected payment method. Manage possible returns, cancellations, and changes to the order. Invoice management. Order processing and tracking, including making it available to the transport company. |
| For Marketing Purposes | If you subscribe to our newsletters, we will process your data to manage the subscription and send personalized information. Creation of a user profile to determine your preferences and send you personalized offers and promotions. |
| Usability and Quality Analysis | We will process your browsing data for analytical and statistical purposes, so that we can improve our page and adapt it to the way our users access and navigate it. |
| For the fulfillment of legal obligations | We will process the data for the fulfillment of our obligations, such as tax obligations, consumer protection, handling complaints, and managing rights. |
8.4.- What is the legal basis for processing your data?
The legal basis that allows us to process your personal data depends on the purpose:
| Purpose | Legitimizing basis for processing |
| User Registration | If you decide to register as a user, we will need to process your data to identify you as a user and give you access to the functionalities of https://www.bodegas-lozano.com/ |
| For the development and execution of the sales contract | The basis that legitimizes the processing of your data is the execution of the sales or service provision contract that binds us to you. In addition, we apply legitimate interest to carry out the necessary checks to prevent and detect fraud when a purchase is made on our page. |
| For Marketing Purposes | The basis that legitimizes these processes is your consent, which you can revoke at any time. To show you personalized information, we have a legitimate interest in profiling with the information you provide us and that we collect about you (website navigation, preferences, purchase history). |
| Usability and Quality Analysis | The basis that legitimizes the processing is the legitimate interest in analyzing the usability and degree of user satisfaction when browsing https://www.bodegas-lozano.com/. |
| For the fulfillment of legal obligations | Based on the legal obligations that correspond to us. |
8.5.- How long will we keep your data?
The retention period for personal data is linked to the purpose of the processing; therefore, we provide you with the retention periods we apply:
| Purpose | Retention Period |
| User Registration | For as long as you maintain your user status, and once you unsubscribe, for the prescription period established by current legislation. |
| For the development and execution of the sales contract | For the time necessary to manage your purchase, including the periods for returns, cancellations, and withdrawal. Subsequently, for the limitation period established by civil law. |
| For marketing purposes | Until you unsubscribe from communications and/or revoke your consent. |
| Usability and quality analysis | Until you delete the cookies. |
| For compliance with legal obligations | For the limitation periods established by current legislation for each legal obligation that applies to us |
8.6.- With whom do we share your data?
Unless the form indicates the transfer of data to third-party companies, JUAN RAMON LOZANO, S.A.U expressly informs you that it will only communicate data to those public administration bodies and entities with competence in the matter in accordance with applicable legal regulations, and for the performance of the sales contract we will have to provide your data to third-party companies for the following purposes:
8.7.- What are your rights?
In accordance with current EU regulations (EU Regulation 679/2016 of 27 April) and Spanish regulations (Organic Law 3/2018 of 5 December), you may exercise the following personal rights, duly proving your identity, either through electronic means or through written communication addressed to our Data Protection Officer.
Your rights are as follows:
Furthermore, we inform you that you may always contact the Spanish Data Protection Supervisory Authority (Spanish Data Protection Agency, www.agpd.es) to request its protection or file a complaint regarding the processing of personal data.
8.8.- Where do I exercise my rights?
To exercise these rights, you may contact us through the following email address: info@bodegas-lozano.com, indicating in your request your full name and the right you are exercising, accompanied by a copy of your ID card or equivalent document proving your identity.
You may also do so by sending us a letter, with a copy of your ID card, to the following address:
JUAN RAMON LOZANO, S.A.U, Avda. Reyes Católicos, 156 Villarrobledo, 02600 ALBACETE.
8.9.- Security of your data.
We have organisational and technical measures in place to protect your personal data from any loss, misuse, unauthorised access or disclosure, alteration and/or destruction. Unfortunately, it is not possible to fully guarantee the security of any data transmission or storage system.
If you suspect that your interaction with us is no longer secure, please notify us immediately at info@bodegas-lozano.com
9.- INDUSTRIAL AND INTELLECTUAL PROPERTY
The intellectual and industrial property rights over the works, trademarks, logos, and any other items subject to protection contained on the website belong exclusively to JUAN RAMON LOZANO, S.A.U, unless a different ownership is indicated therein.
The unauthorised reproduction, distribution, marketing or transformation of such works, trademarks, logos, etc. constitutes an infringement of the intellectual and industrial property rights of JUAN RAMON LOZANO, S.A.U or their owner, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.
Likewise, the information that the customer may access through the website may be protected by industrial property, intellectual property or other rights. The Company shall not be liable in any case and under any circumstances for any infringement of such rights that you, as a user and/or customer, may commit.
10.- NOTIFICATIONS.
All notices, requirements, requests and other communications that must be made by the parties in relation to these General Terms and Conditions of Purchase must be made in writing and shall be deemed to have been duly sent by ordinary mail to the other party’s address or to their email address.
Specifically in the case of JUAN RAMON LOZANO, S.A.U, notification must be sent to the postal address: Avda. Reyes Católicos, 156 Villarrobledo, 02600 ALBACETE, at the telephone number (+34) 967 14 19 07 or at the email address info@bodegas-lozano.com.
11.- NULLITY AND INEFFECTIVENESS OF CLAUSES.
If any clause included in these Specific Terms and Conditions of Contracting is declared, in whole or in part, null and void or ineffective, such nullity or ineffectiveness shall affect only that provision or the part thereof that is null and void or ineffective, and the remaining General Terms and Conditions of Purchase shall remain in force. Consequently, the clause declared wholly or partially null and void or ineffective shall be deemed not to have been included.
12.- APPLICABLE LAW AND SUBMISSION TO JURISDICTION.
Sales made by the Company are subject to Spanish law.
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, JUAN RAMON LOZANO, S.A.U submits to the consumer arbitration system / to the Courts and Tribunals that, where applicable, shall have jurisdiction over the matter, and which shall be those provided by the applicable legal regulations on competent jurisdiction: in the case of final consumers, the place of fulfillment of the obligation or the domicile of the purchasing party.
If the purchasing party acts on behalf of a legal entity, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Albacete.
WITHDRAWAL FORM
(You should only complete and send this form if you wish to withdraw from the purchase made)
FOR THE ATTENTION OF:
JUAN RAMON LOZANO, S.A.U
Returns Department / customer service
Address: Avda. Reyes Católicos, 156, Villarrobledo, 02600 ALBACETE
Tel: (+34) 967 14 19 07.
e-mail: info@bodegas-lozano.com.
I, Mr./Ms. ……………….…….……….……….…….……….…...……………….……….……….…., with address at ……...…..……….……….……...…….……….………..., with telephone ……….…..….… and with email ……….…..….………..
I hereby inform you that I withdraw from my sales contract for the following goods ..…….…..….……….…….………….…...…….……….……….…... ordered on …../……/……. and received on …../……/……, as I am within the period that Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, grants me for this purpose.
In (City) …..…..….………..…………….……., on (day) …..…... of (month) …..…..…..…….. of (year) 20…....
Signed: Mr./Ms. …..……….…..…..…..………..…….
Legal Information.
We recommend that, before exercising your right of withdrawal, you read this information.
Withdrawal Conditions.
In accordance with Royal Legislative Decree 1/2007 of 16 November, the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, JUAN RAMON LOZANO, S.A.U makes available to buyers the right to withdraw from the purchase made within 14 calendar days from receipt of the product, without the need to provide any reason and without incurring additional costs, except as provided for extraordinary costs beyond the basic shipping established in the accepted General Terms and Conditions of Purchase, or for deterioration due to handling of the product for which the buyer is responsible.
Once the buyer has notified JUAN RAMON LOZANO, S.A.U of the withdrawal, the buyer must proceed to return the purchased items/products as soon as possible and, in any case, within a maximum period of 20 calendar days from notification of the withdrawal.
The right of withdrawal shall not apply to:
Refund of the purchase amount.
Once the returned product has been received and it has been verified that the product is in suitable condition and with no deterioration other than that caused by transport and the buyer’s opening of the product, JUAN RAMON LOZANO, S.A.U will proceed to refund the purchase amount.
Damage other than that indicated above shall be borne by the buyer.
Personal Data Protection.
| Data Controller | JUAN RAMON LOZANO, S.A.U. Avda. Reyes Católicos, 156 Villarrobledo, 02600 ALBACETE |
| Purpose | The personal data collected in the withdrawal form will be processed for the purpose of managing and processing the requested right, its filing and retention, as well as to contact the interested party. |
| Legal basis | Legal obligation established by articles 102 and following of Royal Legislative Decree 1/2007, Revised Text of the Consumer and User Law. |
| Retention | The data will be retained for the limitation periods established in the current reference legislation. |
| Recipients | The data will be communicated to transport companies for the collection of products, as well as to the competent Public Administrations. |
| Rights | You may exercise the rights of access, rectification, erasure, restriction, and objection through written communication addressed to the Controller’s address. Furthermore, if you consider your rights to have been violated, you may file a complaint with the Spanish Data Protection Agency. |
| More information | https://www.bodegas-lozano.com/ |
